1. How can I ensure the mat is tailored to my model or modified car?
To ensure accurate fitting of the car mat, our technical expert team will reach out personally to confirm the car models & variant after placing the order (except widely common car models without distinctive variants).

For any modified cars (seater changes, woofer installed etc) and special recon cars, please contact the support via call/WhatsApp before placing order.

2. What are the differences between the Classic, Galaxy, and Titanium series?
Although the 3 series are all made with high quality PU leather material, there are some key traits that separates the 3 series

• Classic: This most popular design closely resembles the original leather texture, offering both affordability and practicality at the same time.
• Galaxy: With its sparkling design, it brings an enchanting view to your car interior and also a remarkable ability to hide dust and dirt.
• Titanium: Featuring carbon-fibre-like design gives not only the sleek and sporty appearance, it’s also built to last as it’s crafted with the highest compression production technology.

3. Can I purchase directly from the store?
Yes, order can be made directly from sales person, agents, and all our physical store locations. However, kindly take note that all orders are not ready made to be collected immediately and would require pre-booking.

4. Is there a warranty for all Ottoman Car Mats?
We do cover 2-3 years warranty for all Ottoman Car Mats series (2 years warranty for Classic Series, 3 years warranty for Galaxy & Titanium Series). There will be no warranty provided for our free gifts and merchandizes given.

5. How long will I receive my order?
Generally, the order lead time is around 7-10 working days. Should there be any assistance required to track the order, please do not hesitate to contact support via call/WhatsApp. 

6. Can I DIY install the new mats without any tools?
Yes. As Ottoman Car Mats are custom-made specifically to every car models, DIY installation is easy without any tools or seat dismantling needed by following the following steps:

Step 1: Remove all existing car floor mats.
Step 2: Vacuum clean the dusts and dirt on the car floor
Step 3: Place the Ottoman Car Mats according to the car floor’s shape.
Step 4: Put additional tape/button for even better fitting if necessary (optional for certain car models).

7. Do you offer installation services?
We do provide free installation service at our branches upon appointment. It takes around 1-1.5 hours for us to clean your car floors and install the new mats properly.