1. What is the difference between Seat Cover (Sarung) vs Upholstery (Jahit)?
Ottoman Seat Covers offer a snug fit that rivals the quality of upholstery, giving you a premium look without the hassle.The benefits that you can enjoy with seat cover that upholstery design do not provide:

1. Easy installation without the need to dismantle your car seats or remove the original leather or fabric layer. This means no risk of damage or alteration to your original seats.
2. Our Seat Covers can be installed within a few hours, so there's no need to leave your car overnight.
3. Seat Covers are also more economical and cost-effective compared to upholstery.

2. How can I customize my seat cover colour?
Our technical team will contact you to confirm the details of your car model and variant after you place your order (except for common car models without distinctive variants). For modified cars, such as those with seating changes or woofers installed, please contact support before placing your order.

3. Is Ottoman Car Seat Cover’s material suitable for Malaysia’s weather?
Absolutely! Ottoman Car Seat Covers are crafted from premium Nappa leatherette, specifically designed to handle Malaysia's hot and humid climate. Our seat covers feature a breathable, ventilation-enhanced design that allows air to circulate freely, preventing heat buildup. This means you can enjoy a cool and comfortable ride, even on the hottest days.

4. How can I ensure the seat cover is tailored to my model or modified car?
We do cover 2-3 years warranty for all Ottoman Car Mats series (2 years warranty for Classic Series, 3 years warranty for Galaxy & Titanium Series). There will be no warranty provided for our free gifts and merchandizes given.

5. Can I purchase directly from the store?
Yes, you can place orders directly with our sales team, agents, or at any of our physical store locations. However, please note that all orders are custom-made and require pre-booking; they are not available for immediate collection or installation.

6. Can I customize a special fit or partial coverage set for my car?
Yes it can be arranged. Regardless of whether you like to customize for your rare cars or require special coverage design, please contact our WhatsApp support team for more personalized service. We can also arrange on-site or door-to-door fully tailor-made molding services on a case-by-case basis.

7. Is there a warranty for all Ottoman Car Seat Covers?
Yes, all Ottoman Car Cushion Seat Covers come with a 1 year warranty. The warranty covers all product defects as well as wear and tear on all parts (excluding cuts, industrial stains, and other intentional damage).

8. Is it necessary to remove the original layer of upholstery before installing new Ottoman Seat Covers?
No, you are not required to dismantle your seat or remove the original layer of leather/fabric before installing our new Seat Cover. This ensures that your original seat is undamaged while having additional new layer of protection.

9. Do you offer installation services?
Yes, we provide free installation services at our branches by appointment. It takes approximately 2-5 hours (depending on the car type) to install the new seat cover.

10. How long will I receive my order?
Seat Cover orders typically have a lead time of around 7 working days (Priority Orders) or 30 working days (Economic Delivery). If you need assistance tracking your order, please contact our support team via call/WhatsApp.