Frequently asked questions

Although the 3 series are all made with high quality PU leather material, there are some key traits that separates the 3 series. Classic: This most popular design closely resembles the original leather texture, offering both affordability and practicality at the same time. Galaxy: With its sparkling design, it brings an enchanting view to your car interior and also a remarkable ability to hide dust and dirt. Titanium: Featuring carbon-fibre-like design gives not only the sleek and sporty appearance, it's also built to last as it's crafted with the highest compression production technology.

Being the unique one in Malaysia, we produce mats with stitchless hot-pressed industrial PU leather that surpass all other options in terms of its durability and solidity. In addition, Ottoman Car Mats provide the biggest 3D elevated coverage which is tailored specifically to every single car models.

We are certified by SGS that Ottoman Car Mat's material is Zero Formaldehyde which means it does not emit harmful particle unlike how usual plastics/PVC material did. Hence, even under Malaysia's hot weather, you will not experience any plastic/rubber smell during your journey.

Absolutely! Ottoman Car Seat Covers are crafted from premium Nappa leatherette, specifically designed to handle Malaysia's hot and humid climate. Our seat covers feature a breathable, ventilation-enhanced design that allows air to circulate freely, preventing heat buildup. This means you can enjoy a cool and comfortable ride, even on the hottest days.

Ottoman Seat Covers offer a snug fit that rivals the quality of upholstery, giving you a premium look without the hassle. The benefits that you can enjoy with seat cover that upholstery design do not provide: 1. Easy installation without the need to dismantle your car seats or remove the original leather or fabric layer. This means no risk of damage or alteration to your original seats. 2. Our Seat Covers can be installed within a few hours, so there's no need to leave your car overnight. 3. Seat Covers are also more economical and cost-effective compared to upholstery.

Yes. As Ottoman Car Mats are custom-made specifically to every car models, DIY installation is easy without any tools or seat dismantling needed by following the following steps: Step 1: Remove all existing car floor mats. Step 2: Vacuum clean the dusts and dirt on the car floor. Step 3: Place the Ottoman Car Mats according to the car floor's shape. Step 4: Put additional tape/button for even better fitting if necessary (optional for certain car models).

We do provide free installation service at our branches upon appointment. For car mats it takes around 1-1.5 hours for us to clean your car floors and install the new mats properly. Seat covers are fitted the same day: about 1-2 hours for 2-seaters, 2-3 hours for 5-seaters, 3-4 hours for 7-seaters and continental cars, and 4-5 hours for MPVs.

Generally, the order lead time is around 7-10 working days. Seat Cover orders typically have a lead time of 7 working days (Priority Delivery) or 20 working days (Economy Delivery). Should there be any assistance required to track the order, please do not hesitate to contact support via call/WhatsApp.

To ensure accurate fitting of the car mat, our technical expert team will reach out personally to confirm the car models & variant after placing the order (except widely common car models without distinctive variants). For any modified cars (seater changes, woofer installed etc) and special recon cars, please contact the support via call/WhatsApp before placing order.

Yes, order can be made directly from sales person, agents, and all our physical store locations. However, kindly take note that all orders are not ready made to be collected immediately and would require pre-booking.

We do cover 1-5 years warranty for all Ottoman Car Mats series (1 year warranty for Eco Series, 3 years warranty for Classic Series, 5 years warranty for Galaxy & Titanium Series). Ottoman seat covers come with a 1 year warranty in Classic Leatherette and a 3 year warranty in Nappa Leatherette. The warranty covers all product defects as well as wear and tear on all parts (excluding cuts, industrial stains, and other intentional damage). There will be no warranty provided for our free gifts and merchandizes given.

You may contact the support and present your information such as product photos, order number, name, car plate number and contact number for verification purpose.

Yes. You can make 3-months instalment payment via Atome or Shopback with any debit/credit card (Subject to registration). Alternatively, you can also make 6-18 months instalment via Shopee checkout with Public Bank, Hong Leong Bank and CIMB credit card (Subject to Shopee's terms and conditions).

Yes, shipping is free across West Malaysia. Sabah, Sarawak and Labuan are shipped by air freight with a surcharge of RM100 per set, or RM150 per seat-cover set for a 7-seater or MPV.

Our mat is specifically produced to withstand Malaysia's climate and long lasting usage without the need of any special maintenance other than occasional general cleaning. It is not necessary to remove the Ottoman Car Mat for cleaning purposes — it can be conveniently cleaned by just vacuuming and wiping the mat surface.

We are always here to help and address any further inquiries or concerns you may have. Please feel free to reach out to us through Messenger, WhatsApp, or email, and our customer representatives will be more than happy to assist you.