Return & Refund Policy

Effective Date: 27 October 2026

Every Ottoman car mat and seat cover is custom-made for one car model and variant. Our 3D PU leather car mats are CNC blade-cut to your car's floor, and our Classic Leatherette and Nappa Leatherette seat covers are tailored to your car's seats. Because each set is made for your car only, this policy explains when you can cancel, what we do if something doesn't fit or is faulty, and how refunds are paid. It applies whether we install your set for you or you have it delivered by courier.

1. Cancelling Your Order

• You can cancel for a full refund any time before we start cutting your set.

• We start cutting your set after your order is confirmed. To cancel, WhatsApp us as soon as you can with your order number. We'll check whether cutting has started and confirm the cancellation with you.

• Once cutting has started, your set is being made for your car and the order can no longer be cancelled.

2. No Change-of-Mind Returns

• Because every set is custom-made for your car, we can't accept returns or exchanges for a change of mind once cutting has started. This includes changing your mind about the series, colour or design.

• Please check your car model, variant and colour before you confirm your order. If you're not sure, WhatsApp us first and we'll help you choose.

• Wrong details given at the time of order (for example the wrong car model, variant or colour) are not a fit problem or a defect, as set out in our Warranty Policy.

3. Wrong Fit or Defect

If your set doesn't fit the car model and variant you ordered, or has a manufacturing defect, we'll re-cut or repair it at no charge under our warranty.

3.1 How to report it

• WhatsApp us on 012 298 3041 or email enquiry@ottomanmalaysia.com.

• Send your order number, photos (or a short video) that show the problem, and a short description.

3.2 What we do

• Our team reviews your photos and may ask to inspect the set at one of our branches.

• If it's a fit problem or a defect, we re-cut or repair the affected piece at no charge.

• Warranty periods for each series, and what the warranty doesn't cover, are on our Warranty Policy page.

4. Refunds

• Refunds go back to your original payment method. Card and e-wallet payments are refunded through our payment provider, PayEx.

• FPX (online banking) payments can't be refunded through PayEx, so we refund FPX payments by bank transfer to your bank account. We'll ask you for your account details.

• We start your refund as soon as it's approved. How long it takes to reach you depends on your bank, card issuer or e-wallet, in line with the payment provider's normal processing times.

• Refunds are paid in Malaysian Ringgit (MYR).

5. Contact Us

For cancellations, fit problems or refund questions, please reach out:

• WhatsApp: 012 298 3041

• Email: enquiry@ottomanmalaysia.com